Frequently Asked Questions

Everything you need to know about ordering, delivery, returns and payments with BITLUX.

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How quickly will my watch be dispatched?

We aim to dispatch orders as quickly as possible.

Orders placed and successfully processed before 3:00pm will usually be dispatched the same working day. Orders placed after 3:00pm will normally be dispatched by 10:00am the following working day.

Please note that BITLUX is based in Scotland, United Kingdom, and all dispatch times are based on UK local time.

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Are all orders tracked and insured?

Yes. Every BITLUX order is fully tracked and insured while in transit, giving you complete peace of mind from dispatch to delivery.

Your watch remains our responsibility until it has been successfully delivered in accordance with the courier's delivery requirements.

For security, deliveries may require a signature and/or proof of identification before the parcel can be released.

Once your order has been dispatched, your tracking information will be sent by email and will also be available within the Current Orders section of your BITLUX Client Portal.

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Does BITLUX accept returns?

Yes. We want every purchase to be made with complete confidence, which is why eligible purchases come with a 14-day returns window.

Returned watches must be in the same condition in which they were received and include all original boxes, packaging, documentation, tags and accompanying accessories.

For additional transparency and security, every watch is photographed and inspected before dispatch. Where available, these photographs and inspection details can be viewed within the Dispatch Gallery in your BITLUX Client Portal.

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The watch I wanted has sold. Will it be restocked?

Our collection is carefully sourced and availability can be extremely limited. Due to the rarity of certain models and configurations, we cannot guarantee that a sold watch will become available again.

Watches are offered on a first-come, first-served basis, so if you've found the right timepiece, we recommend securing it while it's available.

If you've missed a particular watch, please contact our team and we may be able to help source another.

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Can I pay a deposit to reserve a watch?

In certain circumstances, we can accept a deposit to temporarily reserve a watch.

The minimum reservation deposit is 40% of the watch's purchase price, and a watch can normally be reserved for up to 14 days.

If you decide not to proceed within the reservation period, your deposit will be refunded and the watch will be made available for sale again.

Reservation availability and terms are subject to confirmation by our team.

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Which payment methods does BITLUX accept?

We accept all major credit and debit cards, including:

Visa • Mastercard • American Express • Diners Club • Discover • JCB • UnionPay • Maestro

Additional supported card providers may also be available at checkout.

All card payments are processed securely through our payment provider.

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Is it safe to purchase a watch from BITLUX?

Yes. We take security, authenticity and transparency seriously.

Our watches are inspected prior to dispatch, orders are tracked and insured during transit, and secure card processing is used for online payments.

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We also maintain a photographic record of watches before dispatch, providing an additional record of their condition before leaving us.

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Will I receive confirmation after placing my order?

Yes. Once your order has been successfully placed, you'll receive an order confirmation by email.

We'll keep you updated as your order progresses, and once your watch has been dispatched you'll receive the relevant tracking information so you can follow your delivery.

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Need more help?

Our team is here to assist with everything from choosing a watch to questions about an existing order.

Speak to the BITLUX team and we'll be happy to help.

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or email sales@bitluxwatxchgroup.com